Refunds & Returns
Refunds & Returns Policy – Terrafold
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
You may request a return within 30 days of delivery.
Items must be unused, in original condition, and in original packaging.
To start a return, email us at:
Please include:
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Order number
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Reason for return
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Photo if item is damaged
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos.
We will replace the item or issue a full refund.
Non-returnable items
We do not accept returns for:
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Used items
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Items damaged after delivery
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Final sale items (if marked)
Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the item is faulty.